Refund policy
Last updated: 25 September 2026
This policy covers paid services from Membrain Infrasolutions Private Limited, such as quotation reviews, site visits, specifications and checks of work. Membrain does not charge for repair or waterproofing work, because your contractor does that work and you pay them directly.
When you get a refund
- Free guidance
- Guidance from photos is free, so there is nothing to refund.
- Paid by mistake or twice
- Full refund of the extra or mistaken payment.
- You cancel before we start
- Full refund.
- Site visit cancelled or moved 24 hours or more before the visit
- Full refund, or we move the visit to a new time.
- Site visit cancelled less than 24 hours before, or no access on the day
- Not refundable, because our team has already been scheduled.
- We cannot provide the service
- Full refund, for example if your site is outside the area we visit.
- Service already delivered
- Not refundable, because the work has been done. If we made an error, we will correct it or refund you.
How to ask
Email support@membrainapp.in with your registered email, request ID and payment reference. We reply within one business day.
How refunds are paid
Approved refunds go back to the payment method you used, through Razorpay. They usually reach your account within 5 to 7 working days, depending on your bank.